Terms of Service

Last updated: 16 June 2026

These terms set out the rules for using Lunyazi. By creating an account, you confirm that you have read, understood, and agreed to them. If you do not agree, do not use the service.

1. What Lunyazi does

Lunyazi provides an SMS messaging and OTP verification platform. You send messages through our API using credits purchased in advance. We route those messages through mobile network carriers, including MTN Eswatini.

2. Your account

• You must provide accurate information when registering. False details may result in suspension.
• You must be at least 18 years old to create an account.
• You are responsible for keeping your API key secure. Do not share it. Any messages sent using your API key are your responsibility.
• One account per person or business. Do not create accounts on behalf of others without their knowledge.

3. What you can and cannot send

You may use Lunyazi to send legitimate business communications — order confirmations, payment reminders, OTP codes, notifications, and similar messages.

You may not use Lunyazi to send:

• Spam or unsolicited bulk messages. Every recipient must have given you permission to contact them.
• Scam, phishing, or fraudulent messages of any kind.
• Threats, harassment, or abusive content.
• Adult or explicit content.
• Content that impersonates another person, business, or government body.
• Anything that violates the laws of the Kingdom of Eswatini or the laws that apply to your recipients.
• Political campaign messages or content that may inflame civil unrest.

This list is not exhaustive. We reserve the right to block any content we consider harmful, misleading, or likely to put the platform at risk with carriers or regulators.

4. Message scanning and content filtering

To protect the platform and its users, Lunyazi automatically scans outbound messages before they are sent. Messages that contain harmful or prohibited content may be blocked or held for review. You will be notified if a message is not sent.

We may review flagged messages to determine whether they comply with these terms. By using the service, you consent to this scanning. Message previews (the first 50 characters) are stored in our logs for compliance purposes.

Repeated violations — even if individual messages are not obviously prohibited — may result in your account being reviewed or suspended.

5. Carrier compliance

Our service depends on mobile network carriers such as MTN Eswatini to deliver your messages. Those carriers have their own content policies and may refuse to deliver messages that violate their rules.

You agree not to send content that would cause Lunyazi to be suspended or blocked by any carrier. If your use of the platform results in action being taken against Lunyazi by a carrier or regulator, we reserve the right to recover any costs or losses from you, and to terminate your account immediately.

6. Credits and billing

• Credits are purchased in advance and deducted per message sent.
• Eswatini (sz) credits expire at the end of each calendar month and cannot be carried over. This is due to the way carrier capacity is allocated on our end.
• International credits do not expire.
• Credits are non-refundable once purchased, except where a message fails due to a confirmed carrier-level error — in that case credits are automatically refunded to your account.
• Pricing is shown on the website and may be updated with 30 days' notice.
• Accounts suspended for violations forfeit any remaining credits.

7. Account suspension and termination

We may suspend or terminate your account if:

• You send prohibited content (as described in section 3).
• Your account is used to abuse the platform — including attempting to bypass rate limits, the credit system, or content filters.
• A carrier or regulator raises a complaint about messages sent from your account.
• You provide false registration details.
• Your account is inactive for more than 12 months.

For serious violations we may suspend immediately without prior notice. For minor issues we will try to contact you first. You may appeal a suspension by writing to legal@lunyazi.com.

8. Service availability

We aim for high availability but cannot guarantee 100% uptime. Delivery depends on carrier availability, which is outside our control. We are not liable for losses caused by service interruptions, carrier outages, or message delivery failures.

9. Data and privacy

Our Privacy Policy explains what data we collect and how we use it. By using Lunyazi, you also agree to the Privacy Policy.

10. Limitation of liability

Lunyazi's total liability for any claim is limited to the value of credits you purchased in the 30 days before the claim arose. We are not liable for indirect, incidental, or consequential losses — for example, loss of business or revenue caused by a message not being delivered.

11. Changes to these terms

We may update these terms from time to time. We will give you at least 30 days' notice by email or by posting a notice on the website. If you continue to use the service after the changes take effect, that means you accept the new terms.

12. Governing law

These terms are governed by the laws of the Kingdom of Eswatini. Any disputes will be resolved in the courts of Eswatini.

Contact

Questions about these terms: admin@lunyazi.com